Careers > Technical Account Manager
Last modified 10/1/2022 7:11:22 PM

Technical Account Manager

Permanent contract, full time
AdaCore
USA, East Cost
5+ years of experience

AdaCore is seeking a talented and highly-motivated Technical Account Manager for the North American region!   

Everything we do at AdaCore is centered around helping developers build the safest, most secure software. 

For over 25 years, we've worked with global leaders across avionics, aerospace and defense industries, building tools and providing services that ease the complex and difficult process of developing high-integrity software. As the need for truly secure and reliable applications expands into industries such as automotive, medical, and energy, we’re advancing our time-tested technologies to bring expertise and services to help a whole new generation of developers.

Our 150 experts worldwide in the US (New York), France (Paris, Toulouse, Grenoble and Vannes), the UK, Estonia and Germany all play a role in developing bleeding edge technologies to meet the highest grade of software development.

Joining AdaCore is about joining a culture of inventiveness, openness, collaboration and dependability, which defines how we work together, with our customers and partners.

Job Description

As a Technical Account Manager in North America, your role at AdaCore will ensure the front-line technical success and commercial development in markets such as Automotive, Medical Devices and Industrial Automation. You will join a dynamic team of sales professionals and subject matter experts who are focused on ensuring the safety and reliability of the world’s foremost critical software systems. You will use your deep technical experience and knowledge of the Ada and SPARK programming language ecosystems to advocate for the usage of AdaCore’s technologies as the premier solution for the development of safety-critical systems. You will also help introduce our Rust product portfolio to various markets, including Aerospace and Defense. As a primarily customer-facing role, the Technical Account Manager position requires a challenging mix of superb interpersonal skills, as well as a wide set of technical experiences to ensure the success and satisfaction of AdaCore’s customers. 

Responsibilities:

  • Assist Business Developers to qualify pre-sales and post-sales technical inquiries and strategic opportunities
  • Interact with Product Management to understand product positioning and advocacy, as well as industry data and technology trends from the field
  • Ensure customer success by developing technical rapport with key customer stakeholders and technical leaders in conjunction with Business Developers and other sales team members
  • Drive product presentations and lead technical discussions in pre-sales and post-sales technical interchanges
  • Collaborate with Business Developers and Product Managers to develop custom proposals to solve complex customer challenges 
  • Partner with potential and current customers to facilitate successful evaluations of new products and services
  • Contribute to strategic and community marketing activities by authoring blog posts, white-papers, technical documentation, and presenting webinars and pre-recorded videos
  • Represent the company at trade-shows, technical conferences, and educational events
  • Advocate for customer needs by partnering with Product Managers and Product Engineering to provide product feedback collected from field visits and technical interchanges
  • Provide technical support to sales and marketing teams as a subject matter expert in all of the company’s product lines and technologies
  • Evangelize the Ada/SPARK and Rust programming languages with a focus on safety-critical software development as an expert in the languages and their respective tool suites
  • Help with go-to-market strategies with new AdaCore offers such as Rust
  • Leverage your deep technical background and expertise in the company’s technologies to guide customers in the adoption of new and exciting products
  • Develop best practices based on exchanges and experiences with customer engagements to help the company grow its subscription base and reputation in the industry

Skills:

  • You have minimum 3-5 years experience in a Technical Account Manager or FAE role
  • You have minimum 3-5 years of embedded software development experience on successfully deployed products or systems
  • You have experience with typical software development practices including test driven development, Q&A procedures, static analysis techniques, and continuous integration methodologies
  • You are familiar with industry standard tooling such as version control systems, static analysis tools, and testing tools
  • You have strong technical presentation and interpersonal skills
  • You are comfortable with domestic and international travel (~25-35%)
  • You thrive in an autonomous environment, balancing long term and short responsibilities 

Bonus:

  • Knowledge of the Automotive software ecosystem 
  • Knowledge of software certification standards, such as ISO-26262, and practices
  • Knowledge of Ada or Rust languages 
  • Hands-on software development experience and Ada is a plus

Beyond the job

We are looking for individuals who want their work to have a direct impact on improving the reliability, safety and security of the software that modern society has grown increasingly dependent on in an international environment. Our sales and marketing team is staffed with multi-talented, tenacious and creative individuals; and our HR team is committed to ensuring your tenure with AdaCore is a positive one. Our cultural diversity is one of our strengths, enabling us to operate successfully on an international scale and we celebrate it during our social events (summer meetings, activity week-ends, holiday dinner etc). 

We encourage our employees to explore their curiosity by providing them ongoing and lifelong training from their first day in AdaCore with a strong onboarding plan. As we know that juggling work and life is challenging, we offer flexibility to accommodate personal needs and work commitments.  

AdaCore offers competitive compensation, benefits and thoughtful perks. We go beyond industry standards to help keep our employees comfortable and satisfied both on and off the job, no matter where they are based.

 

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