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Careers > REGIONAL SERVICE COORDINATOR
Last modified 11/14/2019 9:35:48 PM

REGIONAL SERVICE COORDINATOR

PERMANENT
MIRACLON
BRUSSELS - ZAVENTEM
4+ YEARS

Miraclon, the home of Kodak Flexcel Solutions, is a leading provider of printing products for the global packaging sector. It sells flexographic imaging equipment, printing plates, consumables and related services, which enable graphic customization of a wide variety of packaging materials.  Miraclon was previously a division of The Eastman Kodak Company and was purchased by Montagu, Private Equity Investment firm in April 2019.

Position Description:

To support our further growth, we are looking for a Regional Service Coordinator (m/f/x) to join our Corporate Group in Brussels, Belgium. The position serves as the “center” of all regional service activity. The position coordinates the delivery of service, both short term and long term, within the region and assists the Regional Service Manager to drive improvement programs (both personnel and equipment) to improve customer system performance and uptime.

The position reports to the FPD Regional Service Manager based in Brussels.

 

Further Responsibilities:

  • Responsible for the day to day service delivery within the region EAMER
    • Familiar with all NX customers, their service status as well as overall business within the region (direct and indirect)
    • Interfaces with Kodak and dealers on a daily basis to know all current activity
    • Monitors performance, escalates non-performance, gathers information for periodic reviews with customers/dealers to assess performance and create performance plans
    • Answers internal and external questions regarding service delivery
    • Maintains customer configurations – plans and coordinates field change orders and upgrades (direct and indirect)
    • Maintains summary of trained personnel, coordinates training programs and escalates issues with direct/indirect training of personnel
    • Fully competent in-service contract status and generation – assists sales and service personnel with contracts.
    • Fully functional in internal systems (SAP, Kadence, MMIS, SFDC, KV)
    • Represents FPD in installation planning and activity meeting, drives zero defect goal within installation and start-up activities (both direct and indirect)
  • Provides feedback on a WW basis to improve service delivery including voice of the customer.
  • Provides backup support to the customer care organization – fully capable of fulfilling the customer care specialist and manager position on an as-needed basis to support vacation/absence/overflow work
  • Key participant of the FPD Regional Service Team
     

Your profile:

  • Bachelor Degree or equivalent work experience
  • 3-6 years work experience with a minimum of 5 years in customer service
  • Graphic / Flexco business experience is a plus
  • ERP System experience
  • Track record of high quality performance and results
  • Strong technical knowledge and troubleshooting skills
  • Excellent inter-personnel skills
  • Strong oral & verbal communication
  • Flexibility in daily work assignment
  • Regional Travel required – 25 – 50%
  • English, French and German language skills is a must; other European language skills are of advantage

For this challenging task we are looking for a proactive, highly self-confident Regional Service Coordinator, who is analytical, curious, future and result-oriented and has excellent communication and intercultural skills as well as the desire to continually improve/achieve.

 

About Us

Miraclon is a leading provider of printing technology for the global packaging sector. We develop, manufacture and sell KODAK FLEXCEL Solutions which include flexographic printing plates and the equipment that is used to prepare them. Flexography is a method of printing that is used to decorate packaging for food, beverages, household goods and many other products. Our technology is used to produce packaging for some of the world’s largest consumer goods brands.

Package printing is a growth sector and Miraclon is taking share in the market due to our differentiated offering. KODAK FLEXCEL Solutions have helped transform flexographic printing over the last decade. Our products and services – including the industry-leading FLEXCEL NX System – give customers higher quality, improved cost efficiency, better productivity and best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, we are committed to the future of flexo and positioned to lead the charge. Previously a division of Eastman Kodak Company, we became a separate company in April 2019. Miraclon is a global operation. With revenues in excess of 100 million euros, we operate with sales and service in every region of the world.

Find out more at www.miraclon.com.  Follow us on twitter @kodakflexcel and connect with us on Linkedin; Miraclon Corporation.

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