Careers > Platform Support Specialist
Last modified 12/23/2022 12:40:20 PM

Platform Support Specialist

Permanent contract
Berlin, Bangalore, Remote
1+ year experience

Who are we?

Kayzen powers the world’s best mobile marketing teams to take programmatic in-house. Built on the three key pillars of performance, transparency and control, Kayzen is a software platform which enables leading app developers, agencies and entrepreneurs to run programmatic user acquisition, retargeting and upper funnel campaigns in-house with an unprecedented scale of >100bn daily ad requests from 1bn+ unique users worldwide.

Programmatic in-housing is still in its early days of adoption in the mobile advertising market. This is where we have an impact!

What does the team do?

The team is highly motivated and aligned in our quest to disrupt the multi-billion dollar ad-tech industry. You will work with a carefully selected, diverse and globally distributed team from customer success, engineering, data science, design, product and more.

What will you do?

As our Platform Support Specialist, your primary focus will be to support customers and internal teams with expert knowledge on how to use our product, manage Ad moderation and help with troubleshooting. In particular, you will externally have interactions with our customers, and internally with our customer success, product, data analytics /science and engineering teams. Apart from your primary tasks, we expect you to have a growth mindset on contributing to Kayzen’s success.

  • Troubleshoot and answer clients’ questions in a timely manner while providing first-class client satisfaction
  • Support the ongoing setup, maintenance and troubleshooting of campaigns
  • Manage end-to-end ad moderation for our self-serve clients
  • Work with Customer Success and Product Teams to identify and develop solutions that automate and improve internal and client trafficking operations
  • Provide clients with proper documentation when required as well as ad hoc querying of relevant databases

What do we need?

  • 1+ years of experience in B2B customer support
  • Understanding of key statistical concepts and a high level of analytical abilities
  • Strong troubleshooting and problem-solving skills
  • Strong verbal and written communication skills
  • High attention to details and diligent working style
  • Previous industry experience in Adtech/Martech/Performance Marketing

What do we offer?

  • A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
  • Direct, day-to-day work experience with the leadership
  • A fun, driven, and multinational team located across Germany, India, Argentina, Ukraine, Turkey, the UK and soon more countries
  • A high degree of responsibility and independence with exceptional career growth 
  • A flexible work-from-home arrangement with a 500- dollar home office setup budget
  • A 1000-dollar annual learning and development budget
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