Platform Support Specialist (m/f/d)

About Kayzen

Kayzen is the future of mobile marketing — building software that allows mobile app developers to connect with their users. 

We are a B2B SaaS platform that allows companies to run mobile programmatic marketing in-house.

Programmatic marketing, put simply, is the process of automating the buying and selling of digital ads in real time. Programmatic in-housing takes this one step further by allowing advertisers to fully own the technology stack and skills required in this process.

Our vision is to democratize programmatic marketing. We would like you to be part of this journey with us.

The Team

You will work with a carefully selected, diverse and globally distributed team from customer success, engineering, data science, design, product and more. We are highly motivated and aligned in our quest to disrupt the multi-billion dollar ad-tech industry.

We would like you to be part of our journey, as our Platform Support Specialist (m/f/d).

The Role

As our Platform Support Specialist, your primary focus will be to support customers and internal teams with expert knowledge on how to use our product and help with troubleshooting issues. . In particular, you will externally have interactions with our customers, and internally with our customer success, product, data analytics /science and engineering teams. Apart from your primary tasks, we expect you to have a growth mindset on contributing to Kayzen’s success.

This role will be based in our Bangalore office. We are open to a remote setup within the Indian time zone for this position.

Responsibilities

• Troubleshoot and answer clients’ questions in a timely matter while providing first-class client satisfaction

• Support the ongoing setup, maintenance and troubleshooting of campaigns

• Work with Customer Success and Product Teams to identify and develop solutions that automate and improve internal and client trafficking operations

• Provide clients with proper documentation when required as well as ad hoc querying of relevant databases

• Facilitate new clients’ onboarding into the Kayzen Platform

Key Qualifications

• 1+ years of experience in B2B customer support

• Previous industry experience in Adtech/Martech/Performance Marketing is required

• Understanding of key statistical concepts and a high level of analytical abilities

• Strong troubleshooting and problem-solving skills

• Strong verbal and written communication skills

• High attention to details and diligent working style

• Fluency in English

What do we offer?

• Exceptional career growth and steep learning curve 

• A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market 

• A high degree of responsibility and independence

• Direct, day-to-day work experience with the management

• A fun, driven, and multinational team located across Germany, India, Israel, Argentina, Ukraine and soon more countries

• A flexible work-from-home arrangement

• Fair compensation with an opportunity to earn equity conditional on an excellent performance