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Careers > Global Support Specialist
Last modified 9/13/2021 6:50:02 AM

Global Support Specialist

Permanent
SameSystem
Oslo, Stockholm or Copenhagen

As a Customer Support Specialist you are not only delivering excellent customer service in eye level - across all Danish and English speaking countries around Europe. You are also owning the customer case from start to end – no matter the complexitity. Striving for higher customer satisfaction in every step of the process.”   

     - Amanda Larsen, Global Customer Support Team lead  

 

With us you get more than 130 talented and dedicated colleagues and a chance of making an impact on the future of SameSystem; a market-leading Software as a Service company. Here you can loudly voice your passion and drive and hear the people around you echo it. 

 

Your role in the company 

You will be handling daily support activities throughout Europe together with the rest of a strong support team. You take responsibility for each of the inbound cases you get, from first customer contact to the cases are solved. You will provide high quality day to day support, handling our customers request fast and making sure our system runs optimally for the customer. Furthermore, your job will include: 

  • Occasionally helping Customer Success Managers with implementation related tasks for new customers or new features of the product 

  • The opportunity to do internally training courses for new support members 

  • Ad hoc tasks related to system translation and system guides 

 

You will be in daily contact with your Team Lead, who will supply you with the right tools for providing high quality support.  

 

Your Profile 

You are an outgoing and curious person who possess great people- and communication skills, and you can use this in your daily contact with our customers meeting their needs. Delivering high customer satisfaction motivates you and you are willing to go that extra mile for meeting the customers' needs.  

You are diligent in everything you do, but also appreciate that things can move fast, and sometimes you must meet short deadlines. Therefore, flexibility is a natural part of your DNA, and you can stay calm and collected in hectic situations. Furthermore, your competencies include the following: 

 

  • You have impeccable skills in written and oral Swedish and/or Finnish. More languages are preferred
  • You have experience providing Customer Support  

  • You have a some knowledge of IT; we provide complex solutions in a streamlined and intuitive format, that you will need to understand 

 

If you see yourself in this description, you might be our new Global Support Specialist.  

 

SameSystem A/S 

SameSystem is a company competing in a fast-evolving and competitive market. We develop the leading Retail Workforce Solution on the market, with an intuitive online interface, first-mover technologies as iBeacon and Machine Learning forecasting, unlimited free support, and market-leading integration. All the right tools to optimize retail business - made for retailers, by retailers.   As a result, we continue to see our customers growing and expanding, both on existing and new markets, and we have established ourselves as a market leader in Northern Europe. SameSystem is growing all over Europe, which allows us to recruit ambitious and well qualified colleagues.   

 We have a highly motivating working environment where we are eager to help each other and celebrate our successes. You can look forward to participating in many different social activities and fun company parties – we are a social bunch who likes to spend time together and we are waiting with open arms to great you.  

  

You will be working from our new office located at Rentemestervej 2a, 2400 København with easy access to public transportation as well as parking.   

 

Contact   

If you are interested, please upload your CV and application. We are interviewing on an ongoing basis, so apply today. If you have questions related to the position, do not hesitate to contact Global Support Team lead Amanda Larsen on +45 78 70 34 23 

  

We look forward to learning more about you.  

 

Terms and conditions

SameSystem A/S (hereinafter “we”, “our”, “us”) is data controller in relation to the personal information you submit through the recruitment system, Hello Talent. See SameSystem’s Privacy Policy for further information.

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We keep the personal information you submit to us until the recruitment process has been completed and for a period thereafter for as long as we consider your application to be relevant to us, but for no longer than six (6) months.

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