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Careers > Global Customer Support Specialist - NL
Last modified 1/6/2022 7:47:37 AM

Global Customer Support Specialist - NL

Amsterdam, Hamburg

As a Customer Support Specialist, you are not only delivering excellent tailored customer service - across all Danish and English-speaking countries around Europe. You are also owning the customer case from start to end – no matter the complexity. Striving for higher customer satisfaction in every step of the process.”  

   - Amanda Larsen, Global Customer Support Team lead  

With us you get more than 130 talented and dedicated colleagues and a chance of making an impact on the future of SameSystem; a market-leading Software as a Service company. Here you can loudly voice your passion and drive and hear the people around you echo it. 

 

Your role in the company 

You will be handling daily support activities throughout Europe together with the rest of a strong support team. You take responsibility for each of the inbound cases you get, from first customer contact to the cases are solved. You will provide high quality day to day support, handling our customers request fast and making sure our system runs optimally for the customer. Furthermore, your job will include: 

  • Occasionally helping Customer Success Managers with implementation related tasks for new customers or new features of the product 
  • The opportunity to do internally training courses for new support members 
  • Ad hoc tasks related to system translation and system guides 

You will be in daily contact with your Team Lead, who will supply you with the right tools for providing high quality support.  

 

Your Profile 

You are an outgoing and curious person who possess great people- and communication skills, and you can use this in your daily contact with our customers meeting their needs. Delivering high customer satisfaction motivates you and you are willing to go that extra mile for meeting the customers' needs.  

You are diligent in everything you do, but also appreciate that things can move fast, and sometimes you must meet short deadlines. Therefore, flexibility is a natural part of your DNA, and you can stay calm and collected in hectic situations. Furthermore, your competencies include the following: 

  • You have impeccable skills in written and oral Dutch, German and English. More languages are preferred
  • You have experience providing Customer Support  
  • You have knowledge of IT; we provide complex solutions in a streamlined and intuitive format, that you will need to understand 

If you see yourself in this description, you might be our new Global Support Specialist.  

 

SameSystem A/S 

SameSystem is a company competing in a fast-evolving and competitive market. We develop the leading Retail Workforce Solution on the market, with an intuitive online interface, first-mover technologies as iBeacon and Machine Learning forecasting, unlimited free support, and market-leading integration. All the right tools to optimize retail business - made for retailers, by retailers. As a result, we continue to see our customers growing and expanding, both on existing and new markets, and we have established ourselves as a market leader in Northern Europe. SameSystem is growing all over Europe, which allows us to recruit ambitious and well qualified colleagues. 

We have a highly motivating working environment where we are eager to help each other and celebrate our successes. You can look forward to participating in many different social activities and fun company parties – we are a social bunch who likes to spend time together and we are waiting with open arms to great you. 

 You will be working from our office located at Laarderhoogtweg 25, 1101 Amsterdam or our German office on Hahnenkamp 1, 22765 Hamburg.

Contact 

If you are interested, please upload your CV and application. We are interviewing on an ongoing basis, so apply today. If you have questions related to the position, do not hesitate to contact Global Support Team lead Amanda Larsen on +45 78 70 34 23 

 

 

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