Global Customer Success Manager - GE

Global Customer Success Manager - GE

“If you are passionate about Retail, you should join our amazing CSM team. As a Customer Success Manager, you build relations and ensure that our customers successfully realize the full value and potential of SameSystem. A great part of the role is understanding our customer’s needs to build the perfect solution for them. We deliver a superior onboarding and let our customers focus on what is really important for them by making shop administration smart.”

• Vasia Moragianni, Global Customer Success Manager

With us you get more than 130 talented and dedicated colleagues and a chance of making an impact on the future of SameSystem; a market-leading Software as a Service company. Here you can loudly voice your passion and drive and hear the people around you echo it. 

Your role in the company

As our Global Customer Success Manager, you will have the overall responsibility for the customer satisfaction of your own client portfolio. This entails:

• Implement solutions for the customer by coordinating projects and setting up the system to fit the customer needs 
• Dialogue with customer stakeholders to ensure smooth operations, as well as how to maximize their gains 
• Use the CSM department tools in compliance with the department's Standard operation procedures for proper maintenance of all relevant activities across your own customer portfolio 
• Making sure our system runs optimally for the customer 
• Conduct training sessions, both online and onsite, for new and existing customers 
• Coordinating projects on all size of customer cases  

Your profile

You have experience managing several projects at once and communicating with stakeholders at different levels of the organization. You associate delivering high customer satisfaction across many customer projects as something positive. We provide complex solutions in a streamlined and intuitive format; therefore, you possess the technical savviness and are both specific and curious in your communication to meet the customer’s needs.

You are diligent in your work but can be flexible when short deadlines need to be met. In hectic situations you can remain calm and focused. Furthermore:

• You are highly proficient in writing and speaking German, Dutch and English.
• You have experience with IT-systems

Project management experience is an advantage, but not a requirement

Information about SameSystem

In SameSystem we have a highly motivating working environment where we are eager to help each other and celebrate our successes. You can look forward to participating in many different social activities and fun company parties – we are a social bunch who likes to spend time together.

SameSystem is a Software as a Service business competing in a fast-evolving and competitive market. We develop the leading Retail Workforce Solution on the market, with an intuitive online interface, first-mover technologies as iBeacon and Machine Learning forecasting, unlimited free support, and market-leading integration. All the right tools to optimize retail business - made for retailers, by retailers. The SaaS business has seen many successful companies across several markets, such as Salesforce for CRM and Zendesk for customer service.

Your primary working location will either be from our office located at Hahnenkamp 1, 22765 Hamburg.

Contact

If you are interested, please upload your CV and application. If you have questions related to the position, do not hesitate to contact Global Customer Success Director Jacob Rasmussen on +45 25 64 46 99.