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Careers > Customer Support Specialist

Customer Support Specialist

SameSystem
Nydalen, Oslo

Customer Support Specialist

Do you want to play an important role in ensuring success to our client relations for the Nordic market for a growing Danish IT-brand, and change the world of Retail Operations in the process?

Do you want to work in an informal environment, surrounded by ambitious and skilled colleges, where you both can learn and contribute with success to the team?

 

The position

SameSystem is growing rapidly all over the globe, and every week new international retailers start reaping the benefits of SameSystem. Clients include Bestseller, Pandora, Søstrene Grene, Normal, and more than 600 other international and local companies.

We are looking for a passionated customer supporter to handle the daily support for our existing client portfolio – primarily in the Norwegian market. 

 

Your responsibilities will be:

  • Overall support responsibility for the Norwegian client portfolio  
  • Day to day support for our Norwegian clients
  • Making sure our system runs optimally for the clients
  • Helping the Norwegian Client Executive with system setup for new clients 

 

At SameSystem we are highly motivated and understand the importance of fast and reliable service. We supply essential tools for our customers and handle very sensitive information and maintaining a professional appearance towards our customers is paramount.

We expect everyone to take responsibility for their tasks as well as feeling a commitment to the company. Sometimes hectic situations will occur, where hard work and dedication will be required.

 

Your profile:

You are an outgoing person who possess great people- and communication skills. Delivering high customer satisfaction motivates you. We provide complex solutions in a streamlined and intuitive format; therefore, you possess the technical savviness and are both specific and curious in your communication to meet the clients’ needs. 

You are diligent in everything you do, but also appreciate that things can move fast, and sometimes you have to meet short deadlines. Flexibility is a natural part of your DNA, and you can stay calm and collected in hectic situations.

 

Mandatory qualifications:

  • Impeccable written and oral English
  • Impeccable written and oral Danish
  • A flair for IT

 

Preferred qualifications:

  • Customer support experience

 

The Company

SameSystem consists of 75+ talented individuals situated in six countries. We have a motivating work environment, where we are eager to help each other. We are based on personal freedom and own initiatives, while still encouraging teamwork. In all respects, our customers are our highest and foremost priority.

SameSystem was founded in Copenhagen in 2008 and is what many consider to be the leading Retail Workforce Solution on the market. The company has only grown since the beginning and is quickly becoming a global leader in its sector. We pride ourselves with providing exceptional value both for retailers as well as the people working in retail. We have a workplace where there is room to make exceptional contributions in a positive and friendly atmosphere, while a good work/life balance is not frowned upon.

 

Office and office hours 

Your primary working location is at our local modern office environment with a nice canteen, situated in the northern and beautiful part of Oslo named Nydalen, near the metro as well. At the office you will work closely together with some passionate colleges, which exist of both the locally based Client Executive, Sales Manager and Product Manager. Your office hours will be from 08.00 till 16.00, Monday to Friday.  

 

Contacts

If you are interested or want to learn more about the job, please send us your CV and application to jobs@samesystem.com or contact Retail Adviser Lucas Ritlov on +45 41 27 80 08.

Do not hesitate to apply for the open position, since we will be conducting interviews on an ongoing basis and close the job opening when the right candidate has been found.

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