logo
Careers > Customer Success Manager - Norwegian market client responsible

Customer Success Manager - Norwegian market client responsible

SameSystem
Nydalen, Oslo

Customer Success Manager - Norwegian market client responsible

Do you want to play an important role in ensuring success to our client relations on a global scale for a growing Danish IT-brand, and change the world of Retail Operations in the process?

Do you want to work in an informal environment, surrounded by ambitious and skilled colleges, where you both can learn and contribute with success to the team?

 

The position

SameSystem is growing rapidly all over the globe, and every week new international retailers start reaping the benefits of SameSystem. Clients include Bestseller, Pandora, Søstrene Grene, Normal, and more than 600 other international and local companies.

We are looking for a representative that can handle the daily activities for both new clients and an existing client portfolio in the Norwegian market. 

 

Your responsibilities will be:

  • Overall responsibility for the client satisfaction of your own client portfolio
  • Implementing the right solutions for the customer by coordinating the client onboarding projects and setting up the system to fit the client needs
  • Dialogue with client stakeholders, both on how to ensure smooth operations, as well as how to maximize their gains
  • Making sure our system runs optimally
  • Responsible for that the daily customer support are running smoothly, and help if it’s needed
  • Conduct training sessions, both online and onsite, for new and existing customers
  • Coordinating projects on bigger client cases

 

At SameSystem we are highly motivated and understand the importance of fast and reliable service. We supply essential tools for our customers and handle very sensitive information and maintaining a professional appearance towards our customers is paramount.

We expect everyone to take responsibility for their tasks as well as feeling a commitment to the company. Sometimes hectic situations will occur, where hard work and dedication will be required.

 

Your profile:

You are an outgoing person who possess great people- and communication skills. Optimally you have experience managing several projects at once and communicating with stakeholders at different levels. You associate delivering high customer satisfaction across many client projects as something positive. We provide complex solutions in a streamlined and intuitive format; therefore, you possess the technical savviness and are both specific and curious in your communication to meet the clients’ needs. 

You are diligent in everything you do, but also appreciate that things can move fast, and sometimes you have to meet short deadlines. Flexibility is a natural part of your DNA, and you can stay calm and collected in hectic situations.

 

Mandatory qualifications:

Impeccable written and oral English

Impeccable written and oral Danish

A flair for IT

 

Preferred qualifications:

Project management experience

Customer support experience

 

The Company

SameSystem consists of 75+ talented individuals situated in six countries. We have a motivating work environment, where we are eager to help each other. We are based on personal freedom and own initiatives, while still encouraging teamwork. In all respects, our customers are our highest and foremost priority.

SameSystem was founded in Copenhagen in 2008 and is what many consider to be the leading Retail Workforce Solution on the market. The company has only grown since the beginning and is quickly becoming a global leader in its sector. We pride ourselves with providing exceptional value both for retailers as well as the people working in retail. We have a workplace where there is room to make exceptional contributions in a positive and friendly atmosphere, while a good work/life balance is not frowned upon.

 

Office and office hours 

Your primary working location is at our local modern office environment with a nice canteen, situated in the northern and beautiful part of Oslo named Nydalen, near the metro as well. At the office you will work closely together with some passionate colleges, which exist of both the locally based Client Supporter, Sales Manager and Product Manager. Your office hours will be from 08.00 till 16.00, Monday to Friday.  

 

Contacts

If you are interested or want to learn more about the job, please send us your CV and application to jobs@samesystem.com or contact Retail Adviser Lucas Ritlov on +45 41 27 80 08.

Do not hesitate to apply for the open position, since we will be conducting interviews on an ongoing basis and close the job opening when the right candidate has been found.

Powered by Hello Talent