Customer Support Specialist

Customer Support Specialist for our Danish Retail Customer 

Make your impact and be part of shaping the future for SameSystem.

SameSystem is a Danish software company. We develop the leading Retail Workforce Solution on the market, with an intuitive online interface, first-mover technologies as iBeacon and Machine Learning forecasting, unlimited free support and market-leading integration. All the right tools to optimise retail business - made for retailers, by retailers.

As a result, we continue to see our customers growing and expanding, both on existing and new markets, and we are looking for new and capable colleagues to join our fast-growing company.

Your role in the Company

We are looking for a passionate customer supporter to handle the daily support activities together with the rest of the strong support team. 

You are an outgoing person who possess great people- and communication skills. Delivering high customer satisfaction motivates you. We provide complex solutions in a streamlined and intuitive format; therefore, you possess technical savviness and are both specific and curious in your communication to meet the clients’ needs. 

You are diligent in everything you do, but also appreciate that things can move fast, and sometimes you must meet short deadlines. Flexibility is a natural part of your DNA, and you can stay calm and collected in hectic situations.

Your responsibilities will be:

• Providing excellent day to day support
• Responsible for each of the inbound support cases, from first customer contact to solved case   
• Making sure our system runs optimally for the customer
• Occasionally helping Customer Success Managers with implementation related tasks
• The opportunity to do internally training courses 

Mandatory qualifications:

• You have impeccable skills in written and oral Danish and English
• You have a flair for IT
• You have experience providing Customer support

Preferred qualifications:  

• You have experience with payroll and/or HR administration tasks

Join a social and entrepreneurial working environment

SameSystem consists of 25 talented individuals in Denmark – 90 people in total worldwide. All proud to be a part of our fast-growing, market-leading company. Here is where you can loudly voice your passion and drive and hear the people around you echo it.

We have a highly motivating working environment where we are eager to help each other and celebrate our successes. You can look forward to participating in many different social activities and fun company parties – we are a social bunch who likes to spend time together.

Information about SameSystem

SameSystem is a Software as a Service business competing in a fast-evolving and competitive market. The SaaS business has seen many successful companies across several markets, such as Salesforce for CRM and Zendesk for customer service. SameSystem is a Retail Workforce Management solution, and with a best-in-class approach we have established ourselves as a market leader in Northern Europe. SameSystem is growing all over Europe, and this allows us to recruit ambitious and well qualified colleagues.

Office and office hours

You will be working at our office situated in Værløse, Ballerupvej 62. Great office facilities in beautiful surroundings. Catering service with the possibility to eat at outdoor areas. Your office hours will be within the business hours from 08.00 till 18.00, Monday to Friday.

Contact

If you are interested, please upload your CV and application. If you have questions or related to the position, don't hesitate to call Global Client Success Director Jacob Rasmussen on +45 25 64 46 99.