Careers > Customer Success Manager - Estonia
Last modified 2/7/2020 9:22:18 AM

Customer Success Manager - Estonia

Permanent contract
SameSystem A/S
Vilnius, Lithuania

Customer Success Manager – Estonia


Make your impact and be part of shaping the future for SameSystem.

SameSystem is a Danish software company, founded in 2008. We develop the leading Retail Workforce Solution on the market, with an intuitive online interface, first-mover technologies as iBeacon and E-signature, unlimited free support and market-leading integration. All the right tools to optimize retail business - made for retailers, by retailers.

As a result, we continue to see our customers growing and expanding, both on existing and new markets, and we are looking for new and capable colleagues to join our fast-growing company.


The position

SameSystem is growing rapidly all over the globe, and every week new international retailers start reaping the benefits of SameSystem. Clients include Bestseller, Pandora, Søstrene Grene, Normal, and more than 600 other international and local companies.

We are looking for a representative that can handle the daily activation and support activities for both new clients and an existing client portfolio in the Estonian market. 

Specifically, it will be your job to:

  • Create the right solutions for the customer by coordinating the client onboarding projects and setting up the system to fit the client needs
  • Dialogue with client stakeholders, both on how to ensure smooth operations, as well as how to maximize their gains
  • Making sure our system runs optimally for our customers at that market
  • Overall support responsibility for the Estonian client portfolio  
  • Day to day support for our Estonian clients
  • Responsible for that the daily customer support are running smoothly, and help if it’s needed
  • Conduct training sessions, both online and onsite, for new and existing customers


Mandatory qualifications:

  • Impeccable written and oral English
  • Impeccable written and oral Estonian
  • A flair for IT


Preferred qualifications:

  • Project management experience
  • Customer support experience


Your profile:

You are an outgoing person who possess great people- and communication skills. Optimally you have experience managing several projects at once and communicating with stakeholders at different levels. You associate delivering high customer satisfaction across many client projects as something positive. We provide complex solutions in a streamlined and intuitive format; therefore, you possess the technical savviness and are both specific and curious in your communication to meet the clients’ needs. 

You are diligent in everything you do, but also appreciate that things can move fast, and sometimes you must meet short deadlines. Flexibility is a natural part of your DNA, and you can stay calm and collected in hectic situations.


Join a social and entrepreneurial working environment

SameSystem consists of 31 talented people at our local office in Vilnius - 75 people in total worldwide. All proud to be a part of our fast-growing, market-leading company. Here is where you can loudly voice your passion and drive and hear the people around you echo it.

We have a highly motivating working environment where we are eager to help each other and celebrate our successes. You can look forward to participating in many different social activities and fun company parties – we are a social bunch who likes to spend time together.


Information about SameSystem

SameSystem is a Software as a Service business competing in a fast-evolving and competitive market. The SaaS business has seen many successful companies across several markets, such as Salesforce for CRM and Zen-desk for customer service. SameSystem is a Retail Workforce Management solution, and with a best-in-class approach we have established ourselves as a market leader in Northern Europe. SameSystem is growing all over Europe, and this allows us to recruit ambitious and well qualified colleagues.


Office and office hours

You will be working at our office situated in Vilnius, at Park Town business centre. Your office hours will be from 08.30 till 17.00, Monday to Friday, but we both expect and allow flexibility, depending on the workload.



If you are interested, please upload your CV and application. If you have questions or related to the position, don't hesitate to call Global Client Success Director Jacob Rasmussen on +45 25 64 46 99.


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